We have all experienced bad manners over the telephone and witnessed a colleague trying to multi task whilst on the telephone to a customer. We want to know which bad phone habit frustrates you the most? Being interrupted? hung up on? someone eating whilst you speak?
According to a poll by 4Com, Human Resources and Recruitment Professionals were found to have the worst telephone etiquette with 87% admitting to at least one phone faux pas.
It was revealed in the study that the country’s most irritating phone habits were the person on the other end having another conversation in the background (43%) being interrupted (42%) and the other person simply not listening (41%).
As a Human Resources, Recruitment and Selection Professional, I am surprised to hear that we are considered the worst in telephone etiquette. I believe there are other professions who would score highly in this study too. However, I will hold my hand up on interrupting someone over the telephone but purely by mistake.